Services
Passionate about our work, and we are the best at what we do.
Our customers and partners can always trust us to conduct business with honesty and integrity. We are only successful when they are completely satisfied with the results of our work. We always deliver what we promise and we do it on time.
We do care about our customers and the sites that they build together with our products. Any issue you have is very important for us and we will provide our resources to solve and fix any issues.
Our customers are our lifeblood and team – our most important asset. We’re only successful when they are completely satisfied with the results of our work.
To assist our Channel Partners with extraordinary customer service delivery, we have developed the following highly customized service solutions:
OnCall™ Advanced Hardware Support
Our OnCall™ Advanced Hardware Support service is designed for customers who wish to ensure maximum availability of services, without incurring the expense associated with deploying “high-availability” solutions or purchasing “standby” equipment.
OnCall™ Support
LOOPHOLD also provides set-priced, set-time, set-topic packaged solutions to help our Channel Partners and their customers achieve a quick start in areas such as “Information Security” posture assessment or technology deployment.
OnCall™ Remote Installation and Configuration
Our OnCall™ Remote Installation and Configuration service is designed to support our Value Added Resellers with complex and specialised deployments. We have certified and experienced engineers that are able to perform these services remotely. A comprenhensive Statement of Work (“SOW”) is used for each project.
OnCall™ On-Site Installation and Configuration
Our OnCall™ Remote Installation and Configuration service is designed to support our Value Added Resellers with local complex and specialised deployments. We have certified and experienced engineers that are able to perform these services on-site. A comprenhensive Statement of Work (“SOW”) is used for each project.
Education & Training
LOOPHOLD’s ethos is very simple; we aim to pass our knowledge and skills onto our customers. Communication is essential and technical knowledge is fundamental to the success of any company selling security. Our mission is not only to supply the “best-of-breed” products but also to provide our Channel Partners and their Customers with the best training, knowledge and skills.
LOOPHOLD’s courses target the needs of Information Security Officers, IT Managers, System and Network Administrators working in the open enterprise environment.
LOOPHOLD offers “generic” security courses, as well as technical and sales training for a range of products. Currently, available courses include:
- QuickCourse™ – Introduction to Information Security
- SonicWALL Authorised Training Partner (ATP) Courses
All courses are in instructor-led format, and are provided throughout Southern Africa by LOOPHOLD, or selected Channel Partners.
For more information, please contact LOOPHOLD and ask to speak to a Sales Consultant.