Arcserve Backup and Data Resilience, Distributed in South Africa

Arcserve backup gives South African partners one platform for data protection, immutable storage and ransomware recovery, and Loophold distributes the full Arcserve range across South Africa and the wider continent. If you run an MSP, MSSP or reseller business, this page covers what Arcserve protects, how its immutable backups work, and how to bring the range into your own stack.

What is Arcserve and what does it protect?

Arcserve is a data resilience vendor whose products back up, protect and recover business data across on-premises, cloud and SaaS environments. The range runs from Arcserve UDP (Unified Data Protection) for image-based backup of servers and endpoints, through to Arcserve SaaS Backup for cloud applications and immutable cloud storage for ransomware resilience. For a channel partner, that breadth means one vendor relationship can cover a client’s physical servers, their virtual machines and their Microsoft 365 tenant.

Loophold is Arcserve’s authorised value-added distributor in South Africa, supplying the range to partners across South Africa and Africa with local presale and enablement support rather than a box-shipping-only model.

How does Arcserve protect data from ransomware?

Arcserve protects data from ransomware by keeping immutable backup copies that cannot be altered or encrypted once written. Immutable storage means a backup, once saved, is locked for a set retention period, so even an attacker with admin access cannot tamper with it. Arcserve pairs this with integrated cybersecurity on its data protection software, so detection and recovery sit in the same platform rather than in two disconnected tools. For a partner rebuilding a client after an incident, a clean immutable copy is the difference between a same-day restore and a ransom negotiation.

What does Arcserve SaaS Backup cover?

Arcserve SaaS Backup protects data held in cloud applications that the SaaS vendor itself does not back up for you. It covers Microsoft 365, Microsoft Entra ID, Microsoft Dynamics 365, Salesforce and Google Workspace, and has since expanded to Zendesk, Jira Cloud, Confluence Cloud, Azure DevOps and Power BI. This matters because SaaS vendors run a shared responsibility model: they keep the service running, but your client’s actual data is the client’s responsibility to protect. A deleted mailbox, a corrupted Salesforce record or a ransomware-hit OneDrive is not the vendor’s problem to restore. Where a client needs independent copies of that Microsoft 365 and SaaS data, this is the product that provides them.

Key capabilities partners ask about:

• Setup takes under five minutes per tenant before protection starts.
• A single console with multi-tenant and role-based access control (RBAC), built for partners managing many clients.
• Four immutable backup copies stored across two data centres in the same region, in a Merkle Tree format, for data sovereignty and ransomware resilience.
• Data encrypted in transit and at rest.
• A 30-day delete-retention window that protects against accidental deletion and malicious purges.
• Salesforce backups run automatically every 12 hours, beyond what Salesforce protects natively.

Why buy Arcserve through Loophold?

Buying Arcserve through Loophold gives a South African partner local distribution, presale support and channel enablement, not just an overseas licence transaction. Loophold is a value-added distributor. That means help scoping the right Arcserve product for each deal, partner training, and someone in your timezone when a renewal or a technical question lands. If you build a managed backup service around Arcserve, this is where the local enablement earns its keep. Reselling a licence is easy. Building a profitable managed service around it is the harder part, and it is the part Loophold supports. To become an Arcserve partner, start a partner enquiry below.

How do I become an Arcserve partner with Loophold?

Becoming an Arcserve partner with Loophold starts with a partner enquiry through this page. From there Loophold’s team works out which Arcserve products fit your client base, sorts licensing and pricing, and gives you the presale and technical enablement to take Arcserve to market. Loophold can also help position broader data backup and recovery across a client’s environment. There is no e-commerce checkout here by design: Arcserve in the channel is a scoped, supported deal, not an add-to-cart purchase.

Arcserve distribution FAQs

Does Microsoft 365 need a separate backup?
Yes. Microsoft operates a shared responsibility model, where Microsoft keeps the service available but your data, and recovering it after deletion or a ransomware event, is your responsibility. Arcserve SaaS Backup fills that gap with independent, immutable copies of Microsoft 365 data.

What is immutable backup?
Immutable backup is a copy that cannot be changed or deleted for a set retention period once it is written. Even an attacker or administrator cannot alter it, which is why immutable copies are central to ransomware recovery.

Is Arcserve available in South Africa?
Yes. Loophold distributes the Arcserve range to partners across South Africa and the wider African continent, with local presale and enablement support.